Acquisition
Convert more of the intent you already paid to attract.
Capture more buying intent →Customer Intelligence Platform for Shopify
More revenue from every customer you acquire.
You already invest in search, recommendations, chat, and support. OfferOptics connects customer intelligence across your supported tools and automatically turns buying intent into personalized recommendations, offers, and shopping responses in real time.
Keep your stack. Get more return from the investment you already make.
Install through Shopify, then request your one-month evaluation in the app. Complimentary full-platform access is subject to fit review, approval, and capacity. Installation or a request does not activate access.
Available through the Shopify App Store. OfferOptics is a member of the NVIDIA Inception Program.
Customer Value
Commerce Revenue
Shopping Conversion
Measured Incrementally
The investment you already make
You pay for every touchpoint. Make what it learns count.
When customer intent stays inside separate tools, the next interaction starts with an incomplete picture. OfferOptics connects available context so each supported interaction can build on what your business already knows.
Search
What I am looking for
A shopper reveals what they want to find.
Recommendations
What interests me
The products they explore add context to that intent.
Conversation
What I need to know
A question reveals what is stopping the purchase.
Support
What happened before
Permitted service context helps the next interaction start informed.
Context sharing depends on supported connections, consent, and available identity. Shopify remains authoritative for commerce facts.
How the platform works
Connected intelligence. Automatic action. Measured improvement.
- 01
Connect the context
OfferOptics brings available customer signals together with Shopify products, inventory, orders, and commerce context.
- 02
Act on buying intent
The platform automatically delivers supported recommendations, offers, and shopping responses within the rules you authorize.
- 03
Test what creates value
OfferOptics runs A/B tests and measures customer response, purchases, and incremental impact where the experiment supports that conclusion.
- 04
Improve the next decision
OfferOptics AI applies measured learning to subsequent recommendations, offers, and interactions within your configured permissions.
Shopper responses happen in real time. Experiments accumulate evidence over time. A purchase after an interaction alone does not establish incremental lift.
Illustrative shopper journey
Recognize the intent. Capture the opportunity.
From customer intent to revenue action. Explore a fictional shopping conversation and the permissions and evidence behind each step.
Explore the journey
A shopper asks for help choosing.
Which of these bags fits a 15-inch laptop?
- Available evidence
- The question provides product intent and a concrete suitability requirement within the current shopping conversation.
- Platform action
- OfferOptics recognizes the requirement and retrieves relevant product information.
- Required permission
- AI Shopping Assistant enabled with access to the permitted catalog.
- Measurement
- Record the interaction and the product-discovery response.
Result status: Illustrative input. No customer result.
This is an explanation of supported capabilities, not a live product demonstration or a customer case study. It does not assume every external search or support tool shares every signal.
Ongoing economic value
Put more of your existing spend to work.
Technology
Put customer context from existing tools to work across supported interactions.
Make customer context useful →Operations
Execute and evaluate supported improvements without coordinating a separate consulting project for each one.
See which actions earn the investment →The value continues after the first insight. OfferOptics keeps connecting available context, executing authorized automations, testing responses, and improving subsequent decisions.
Three Intelligence Layers
One Platform. Three Intelligence Layers.
Customer Intelligence provides the shared intelligence foundation. Commerce Intelligence applies it to the business. Shopping Intelligence puts it to work during the shopping experience.
Layer 01 / Customer Intelligence
Shared customer-intelligence foundation
Increase the value of every customer relationship.
Understand customer behavior, value, lifecycle, and relationships across the Shopify business.
Explore Customer IntelligenceLayer 02 / Commerce Intelligence
Apply Customer Intelligence to the commerce operation
Find and prove the next commerce revenue opportunity.
Continuously identify, prioritize, test, and measure opportunities across the Shopify commerce experience.
Explore Commerce IntelligenceLayer 03 / Shopping Intelligence
Use Customer and Commerce Intelligence during the shopping experience
Increase the value of the shopping session.
Put Customer and Commerce Intelligence to work in real time through shopping assistance, recommendations, and profit-aware offers.
Explore Shopping IntelligenceOne-month proof of value
Put the revenue opportunity to the test in your own store.
Connect available Shopify data, identify an opportunity, activate a supported response, and inspect what happens next. See what Customer Intelligence identifies in your business before deciding whether OfferOptics is worth paying for.
Connect
- Your team
- Install and authorize relevant access.
- OfferOptics
- Ingest available data and establish context.
- What you can inspect
- Connection and data-readiness status.
Select
- Your team
- Set rules and choose a supported use case.
- OfferOptics
- Identify opportunities and prepare the supported action or test.
- What you can inspect
- Available evidence and the proposed response.
Activate
- Your team
- Enable the approved scope.
- OfferOptics
- Execute supported actions within configured permissions.
- What you can inspect
- Executed actions and shopper responses.
Evaluate
- Your team
- Review the evidence and paid scope.
- OfferOptics
- Report observed outcomes and experiment status.
- What you can inspect
- Observed results, valid lift estimates when supported, or insufficient evidence for a conclusion.
Complimentary access includes the full platform, automation, experimentation, and measurement. Evidence depends on available data, traffic, and the test selected. No storefront code changes are required to begin; individual shopper experiences may require setup.
Start My Proof of Value
Install through Shopify, then request your one-month evaluation in the app. Complimentary full-platform access is subject to fit review, approval, and capacity. Installation or a request does not activate access.
Published Financial Results
Customer Intelligence already moves serious money.
46%1
Revenue increase
60% conversion improvement
SAP reports these results for fashion retailer Cupshe after applying customer data, personalization, and lifecycle engagement.
Third-party result, not an OfferOptics customer outcome or guarantee.
$250M+2
Incremental gross revenue measured
Adobe reports Marriott's experimentation program measured more than $250 million in incremental gross revenue.
Third-party result, not an OfferOptics customer outcome or guarantee.
$23M3
Potential renewal revenue identified
60% increase in marketing lead revenue and contract value per lead
Salesforce reports these results from its own unified customer-data program.
Third-party result, not an OfferOptics customer outcome or guarantee.
Published SAP, Adobe, and Salesforce case-study results. These are not OfferOptics customer results, typical outcomes, forecasts, or guarantees.
Sources and full qualification
- 1.SAP Engagement Cloud, How Cupshe Fits Personalization into Every Customer Journey. SAP reports a 46% revenue increase and 60% conversion improvement after applying customer data, personalization, and lifecycle engagement. Individual customer result; not an OfferOptics result, typical outcome, forecast, or guarantee.
- 2.Adobe, How Marriott Understands Its Customers Better. Adobe reports Marriott's experimentation program measured more than $250M in incremental gross revenue. Individual customer result; not an OfferOptics result, typical outcome, forecast, or guarantee.
- 3.Salesforce, How We Unlock Growth and ROI With Data 360 and Agentforce. Salesforce reports $23M in potential renewal revenue identified and a 60% increase in marketing lead revenue and contract value per lead. Internal result; not an OfferOptics result, typical outcome, forecast, or guarantee.
Integrations
Keep the stack. Add the intelligence.
OfferOptics connects the commerce technology you already own to one Customer Intelligence Platform, so those systems contribute context, carry out retailer-approved actions, and return measurable outcomes.
Commerce / Catalog
- Shopify data
- Catalog and inventory
- Orders and fulfillment
Marketing / Lifecycle
- Klaviyo
- Lifecycle events
- Messaging handoffs
CRM
- HubSpot
- Customer context
- Governed exports
Support
- Gorgias
- Zendesk
- Live-agent handoff
Recommendations / Search
- Native recommendations
- Provider candidates
- Contextual reranking
Analytics
- Measurement events
- Delivery evidence
- Outcome verification
Enterprise, Governance, and Trust
Explore Enterprise Controls One platform. Retailer control at every step.
Shared controls protect how intelligence becomes action and how results are measured across every layer.
Retailer Control
- Authorized automation
- Required approvals
- Controlled activation
Proof
- Controls and holdouts
- Action-level attribution
- Incrementality
Governance
- RBAC
- Explainability
- Complete auditability
Enterprise Trust
- Tenant isolation
- Secure integrations
- Policy controls
Get Started
Put the revenue opportunity to the test in your own store.
Connect available data, activate a supported response, and inspect the evidence before choosing your paid scope. Results depend on data, traffic, and the test selected.
Install through Shopify, then request your one-month evaluation in the app. Complimentary full-platform access is subject to fit review, approval, and capacity. Installation or a request does not activate access.